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News / Topic / Customer Support
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customer support

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AI agents are doing the work of 100 employees, says Indian CEO in UAE

Alok Kumar is the UAE-based co-founder and CEO of CozmoX.
trending
Updated on May 01, 2025 12:21 PM IST

Zomato lays off 600 customer support staff as it increases AI use to cut costs

The Gurugram-based company had hired as many as 1,500 employees under its Zomato Associate Accelerator Program (ZAAP) a year ago for customer support roles.
business
Published on Apr 01, 2025 05:18 PM IST

World’s largest call centre uses AI to hide Indian accents

Teleperformance is deploying AI to soften the accents of Indian agents.
trending
Published on Mar 02, 2025 09:39 AM IST

HP intentionally made each customer wait 15 minutes on support calls. Here's why

Hewlett Packard has reportedly revoked a controversial policy decision to make customers wait 15 minutes on support calls.
business
Published on Feb 22, 2025 10:59 PM IST

Woman claims Blinkit delivery man ‘barged’ into her house over order issue

A woman narrated an incident where a Blinkit delivery executive threatened her for flagging an undelivered order which was marked 'delivered'.
business
Updated on Feb 21, 2025 10:34 PM IST
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