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AI agents are doing the work of 100 employees, says Indian CEO in UAE
CozmoX's CEO, Alok Kumar, assures that AI agents do not lead to job losses despite being able to juggle the work of 100 employees.
Updated on Apr 22, 2025 01:49 PM IST
Zomato lays off 600 customer support staff as it increases AI use to cut costs
The idea that AI has been replacing these jobs comes from its recent launch of Nugget, an AI-powered customer support platform for businesses worldwide.
Published on Apr 01, 2025 05:18 PM IST
World’s largest call centre uses AI to hide Indian accents
Teleperformance SE is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time
Published on Mar 02, 2025 09:39 AM IST
Bloomberg |
HP intentionally made each customer wait 15 minutes on support calls. Here's why
Hewlett-Packard intentionally made their customers wait for a minimum of 15 minutes on calls, according to a report by The Register.
Published on Feb 22, 2025 10:59 PM IST
Woman claims Blinkit delivery man ‘barged’ into her house over order issue
A woman claimed that a Blinkit delivery executive threatened her after she tried to get an issue with an undelivered order resolved.
Updated on Feb 21, 2025 10:34 PM IST
Ashley Paul