customer service news
Latest from customer service
Chandigarh cop duped of 3.9 lakh in cyber fraud
The incident began on February 9, when ASI Om Parkash, while trying to recharge his OTT platform scanned the code on the screen via his Gpay account
Published on Apr 29, 2025 09:32 AM IST
HT Correspondent, Chandigarh
Lowe's to close underperforming stores in new strategic overhaul
Lowe's plans to close several underperforming U.S. stores to enhance operational efficiency.
Updated on Apr 21, 2025 12:10 AM IST
Why are Modere customers disappointed, and what was the brand known for?
Modere thanked customers for their trust and loyalty, whether long-time or recent, expressing gratitude for being part of the brand's story over the years.
Updated on Apr 12, 2025 02:49 PM IST
‘Using non-Indian name gets better results’: Indian professional on global bias
A B2B professional from India shared a striking revelation about the bias he faces when using his real name in emails. -
Published on Mar 15, 2025 11:39 AM IST
Simran Singh
'He ran away with order': Man shares surprising chat with Swiggy staff
A man shared a surprising Reddit conversation with a Swiggy customer service executive regarding his missing food order.
Published on Mar 11, 2025 04:02 PM IST
VFS Global launches AI-powered chatbot for UK visa applications
Human-like interaction, round-the-clock availability, secure AI hosting, and a user feedback mechanism that continuously refines responses are among its key features
Published on Feb 26, 2025 02:53 PM IST
'Broken seats, worst staff': BJP leader shreds Air India, airline apologises
BJP leader Jaiveer Shergill criticised Air India for poor service, claiming it would win an Oscar for the worst airline.
Updated on Feb 26, 2025 01:32 PM IST
Another BJP leader slams Air India: ‘Worst airline, broke all records'
BJP spokesperson Jaideep Shergill criticised Air India for its “broken seats, worst staff and pathetic on ground staff support".
Published on Feb 26, 2025 09:33 AM IST
IAS officer emails B-school alumni list over Zomato spillage issue
An IAS officer purportedly emailed the entire alumni list of a top business school over a Zomato spillage issue.
Updated on Feb 25, 2025 10:11 AM IST
HP intentionally made each customer wait 15 minutes on support calls. Here's why
Hewlett-Packard intentionally made their customers wait for a minimum of 15 minutes on calls, according to a report by The Register.
Published on Feb 22, 2025 10:59 PM IST
'Bro is a walking MBA degree': Uber car full of free food, Wi-Fi wows internet
A Delhi-based Uber driver is praised for transforming rides into luxurious experiences. He provides free snacks, Wi-Fi, and more in his car.
Updated on Jan 31, 2025 09:28 AM IST
Muskaan Sharma
Nearly 400 IndiGo passengers, heading to Delhi, stranded in Istanbul: Report
Frustrated IndiGo passengers voiced their complaints on X, alleging they were not given food or accommodation, and that some were in poor health.
Updated on Dec 13, 2024 10:24 AM IST
Working Well: When holidays present rude customers, taking breaks and the high road preserve peace
Working Well: When holidays present rude customers, taking breaks and the high road preserve peace
Updated on Dec 12, 2024 09:47 PM IST
AP |
AI-powered innovations make selling easier and more profitable
This article is authored by Ashutosh Prakash Singh, co-founder and CEO, Revrag.AI.
Published on Nov 16, 2024 09:01 AM IST
Yogendra Yadav slams Air India for ‘very sad experience’, airline responds
Yogendra Yadav, who was travelling with his wife, said they had to run to three counters due to a customer service executive who caused unnecessary hassle.
Published on Nov 11, 2024 01:18 PM IST
Can artificial intelligence rescue customer service?
The adoption of AI is surging in call centres
Published on Oct 21, 2024 08:00 AM IST
The Economist
In rain-battered Chennai, Taj hotel’s gesture for guest wins hearts
A Taj hotel in Chennai is earning praise on social media for its compassionate gesture toward a guest.
Published on Oct 17, 2024 01:27 PM IST
Ola investor furious as shares crash: ‘Bhavish Aggarwal’s arrogance has cost me’
An Ola Electric investor slammed Bhavish Aggarwal, saying the CEO's arrogance had “cost” him.
Published on Oct 07, 2024 01:34 PM IST
AI's transformative role in India's auto finance industry
This article is authored by Mayank Kapoor, chief product and technology officer, Rupyy, CarDekho Group.
Published on Nov 07, 2023 12:04 PM IST
Hindustan Times
Ludhiana: Consumers’ issues must be a priority, says PSPCL MD
A group of top-ranking officials and other superintending engineers from Powercom attended the meeting convened by the Punjab State Power Corporation Limited
Updated on Aug 20, 2023 10:16 PM IST
HT Correspondent, Ludhiana
California Professor shares Airbnb ordeal, was made to stay on bed in a bathroom
Californi Professor booked an Airbnb and found himself in the middle of bathroom with a bed in it; reveals uncooperative state of Airbnb customer support!
Published on Jul 11, 2023 07:51 PM IST
Vrinda Rastogi
Man blames IndiGo's ‘tired’ pilot for wife's flight delay, airline responds
According to Mohan's tweets, his wife's flight from Dehradun to Chennai on July 2 experienced a delay of over three hours.
Published on Jul 03, 2023 04:04 PM IST
4 am breakfast orders help police bust fake call centre racket
At 3 am on April 11, 20 teams of the Arnala police raided the dormitory and arrested 47 employees, including 27 men and 20 women, five supervisors, four team leaders, one coordinator and Patole himself. “As we entered, we saw 50 tables set up and a computer on each table with a landline connection
Updated on May 01, 2023 12:43 AM IST
Megha Sood
1,000 women in NCR duped this year in ‘work from home’ frauds
Investigators said they cracked down on the gang after a 30-year-old woman who lived in DLF Phase 3 told police in February that she had been scammed out of ₹2.30 lakh between December and February
Updated on Apr 06, 2023 04:33 PM IST
Leena Dhankhar, Gurugram
Interior design and décor trends in retail 2022
Retailers across the globe are focusing on creating more immersive and engaging interior environments for their customers, which includes designing spaces that are both visually appealing and user-friendly and using technology to enhance customer experience. Here are trends of retail interiors 2022
Updated on Jun 30, 2022 09:14 AM IST
Zarafshan Shiraz, Delhi
This company provides a 10-day e-Invoicing implementation guarantee to get compliant quickly
Tangentia, a global digital transformation company has launched its e-Invoicing Gateway with a 10-day implementation guarantee with zero business disruption.
Updated on Nov 18, 2020 05:35 PM IST
New digital technologies to convert your ideas into profits
Powerful technologies to build the business you want
Updated on Nov 06, 2020 06:46 PM IST
Pawan and Shivang come together to change the views on luxury fashion
The idea to change the luxury clothing perspective sparked between Pawan and his partner for this project, Shivang Priyadarshy.
Updated on Sep 21, 2020 04:33 PM IST
When a customer service rep won a PUBG gamer’s heart
No false promises, and prompt responses—the recipe of good customer service sounds pretty simple, says Delhi resident Anish Sharma.
Updated on Jul 31, 2020 10:46 PM IST
Brand Post
Online gaming industry grows at 21 percent during Covid-19 in India: Lucky Raja
A platform for trusted and extensive reviews by specialists on casinos, online games, sports betting, rummy and fantasy gaming websites bringing the best bonuses to users
Published on Jul 22, 2020 07:09 PM IST
- 1
- 2
- ...