Delhi Metro to conduct customer satisfaction survey

Delhi Metro commuters will be able to participate in an online survey conducted by a global transport body.

The survey will ascertain the availability, accessibility and security of their commute, Metro officials said on Sunday.

The Railway and Transport Strategy Centre (RTSC) in London, which manages CoMET (Community of Metros) and Nova benchmarking groups, will be conducting the ‘Sixth Online Customer Satisfaction Survey’ from March 18 to April 14.

To participate in the survey, commuters will have to visit DMRC’s official website www.delhimetrorail.com and submit their answers . The survey form will be available in both English and Hindi.

“The main objective of the survey is to know what the commuters think about various aspects of metro operations, and can give feedback or suggestions on improving the quality of service,” the Delhi Metro Rail Corporation (DMRC) said in a statement.

Commuters will be able to give their feedback on important aspects of the metro services, such as availability, accessibility, reliability, information availability, quality of service, customer care, safety and security, ease of use, information prior to travel and during the travel, comfort and crowding, it added.