Ex-Infosys CFO Mohandas Pai slams IndiGo over Bengaluru flight: 'Sitting without AC on hot tarmac'
IndiGo responded to ex-Infosys CFO Mohandas Pai's post on air-conditioning inside the aircraft.
Former Infosys-CFO Mohandas Pai on Sunday slammed IndiGo over air-conditioning inside the plane while it was at the Bengaluru airport. Pai, travelling from Bengaluru to Coimbatore, shared his ordeal on X (formerly Twitter), claiming that passengers had to bear the heat inside the plane as it waited on the tarmac.
“Sitting in 6E 7407 without AC on hot tarmac in Bengaluru. No way to treat passengers. Only after protest staff using tarmac generator for AC. Pl change your protocol,” Pai, a Padma Shri awardee, wrote, criticising the airline.
Responding to the complaint, IndiGo issued a two-part statement on X, emphasising their commitment to customer comfort. "Sir, thank you for taking the time to meet our airport team. At IndiGo, customer comfort is of utmost importance to us. We assure you that your feedback is noted and we will share it with the concerned team for necessary review," the airline stated.
Unlike larger aircraft, ATR planes used for short-distance flights, such as the one from Bengaluru, usually don't have air-conditioning while parked because the system runs on the engine, which is switched off when the plane is stationary.
The post triggered a flurry of responses from X users. One user recounted their daughter’s ordeal after a Bengaluru-to-Delhi flight, stating that she had to wait over an hour for her baggage with no assistance from IndiGo staff. Another passenger, a senior citizen, shared how their Goa-to-Bengaluru flight, scheduled for 1 PM, was rescheduled twice, ultimately departing at 11:30 PM and forcing them to cancel their tickets, incurring a loss of ₹7,000.
Take a look at the post:
This controversy follows another recent incident involving IndiGo, where a video went viral of a man serving tea to passengers aboard an IndiGo aircraft.
(Also Read: YouTuber slams ‘filthy’ Air India business class flight for ‘miserable’ nine-hour experience)
